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Providing Technical Support for Computers, Peripherals Network related issues and connected devices for customers through Voice and Remote Support;
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Research and call back customers if required;
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Provide consultation or advice on improving PC and network performance;
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Giving outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service;
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Maintaining an awareness of all promotions and advertisements;
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Understanding the sensitivity in handling the Credit card information;
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If Customer is unhappy with the service will try convincing the customer and will transfer the customer to the retention department;
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On contract expiry, will renew the contract for the customer;
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Up sell if the customer is happy with the service provided;
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Will need to be able to demonstrate drive, energy and self-motivated in the pursuit of sales targets plus knowledge of the sales;
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Proficient with PC hardware and software knowledge;
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Software and OS: basic knowledge of Windows XP, Vista 7 and 8, MAC OS, BIOS, File Systems;
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Hardware: basic knowledge of Motherboard architecture and components;
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Networking: basic knowledge of networking and wireless networking;
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Soft skills: understanding of customer service goals and improvement techniques; strong personal and organizational skills; customer service oriented; professional attitude, enthusiastic and reliable;
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Excellent communication skills in Swedish;
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Good level of English;
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international environment;
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competitive salary;
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private medical care;
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group life insurance;
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relocation package;
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other benefits, including fully paid MultiSport card;
