Technical Support Specialist

Scope of Responsibilities:

• ensures an outstanding level of customer relations, especially in written and oral communications (telephone, e-mail, customer portal or face to face)
• checks the compliancy of the customer’s request with company contractual commitments (service contracts, maintenance contracts, guarantee agreements, distributor agreements etc.)
• responsibility of the technical Level 1 support and must always stay up-to-date on company products and services installed base
• if an on-site intervention is necessary, must be autonomous and organized to provide to Level 2 a full and detailed analysis of the defect
• uses the corporate CRM tool to track and manage all customer ’cases’ including phone calls, emails, minutes of on-site interventions
• uses the corporate IT and software tools to customize products and services
• proposes to customers and lead trainings related to products and services delivered by company
• provides local support for Project Managers when needed

Requirements:

• Bachelor or Master in electronics, computing or mechanics
• IT background and knowledge of ’new technologies’ mind-set Know-how
• good knowledge in computer tools
• fluent English allowing for easy communication in an international environment
• curious, analytic skills and practice of active listening

We offer to the candidates:

• employment contract directly with our client
• full-time job in the office located in Lodz
• independent position
• internal training program
• the opportunity to work in international structures
• practical possibility of using technical and IT knowledge and skills