We believe that working at Teleperformance Polska is a valuable step in your career.
The experience gained when working with us will pay off in the future!
Our mission and values represent our everyday thinking and actions, which are meant to help us achieve our main goal: the satisfaction of our employees, investors, and, of course, our business partners and their customers.
Currently we are looking for our prestigious client - worldwide leader in software, services, devices and IT solutions:
Technischer Support / Kundenberatung Spezialist
Miejsce pracy: Warsaw
Job benefits:
- Experience in international environment in multilingual team;
- Full time job contract;
- Full relocation pack;
- Social package (Multisport Plus card, life insurance, medical package);
- Challenging job in an business oriented ambiance;
- Professional trainings;
- Work in a modern workplace.
Responsibilities:
- Answering incoming phone calls , e-mails and chats from the customers – IT related issues/ troubleshooting;
- Creating a positive impression of the support team;
- Escalating issues outside of service boundaries;
- Responsible for the resolution and communication to customer issues.
Requirements:
- Excellent German written and spoken language skills are a must;
- Excellent communication skills;
- Active listening skills;
- Deep knowledge of Computing devices (Smart Phones, Tablets, Laptops, PCs, etc.);
- Knowledge of Windows OS – Basic knowledge/fundamentals (Usage);
- Knowledge of Internet Explorer, Firefox – browsing;
- Passion and desire/commitment to deliver and grow;
- Customer focus.
