Tier 2 / Tier 3 Technical Support Analyst with English
Miejsce pracy: Poznań
Nr ref.: JO-1606-333268AP3531-ITPO-en-23
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client's new SSC in Poznań, we are currently looking for Candidates for the position of: Tier 2 / Tier 3 Technical Support Analyst with English
Duties (depending on seniority):
- Liasing between the Company and the Client
- Utilizing theoretical and practical knowledge to resolve issues choosing the most effective strategy
- Identification and resolution of issues before they affect the end user operations
- Investigating problems through to resolution
- Supporting resolution of complex issues
- Tracking incidents in appropriate systems according to existing procedures
- Keeping customer informed about the status of their requests and the time needed for resolution
- Escalating issues to appropriate departments
- Knowledge sharing, supporting internal development
Requirements:
- Very good English language skills
- At least 1 year of relevant professional experience
- Strong analytical and problem solving skills
- Very good communication and interpersonal competencies (team-player)
- Ability to work in a dynamically changing environment
Offer:
- Attractive salary
- Attractive package of additional benefits
- Being involved in new challenging projects
- Friendly working environment
- Professional trainings
Apply now!