Training coordinator/ Customer Service Advisor

About us:

Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.

Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.

Job description:

• Training coordinator for intensive English course- recruitment of candidates, conducting trainings, evaluating
• Handling logistics during trainings- arranging rooms, equipment
• Customer support for English speaking clients and trainees coordination during practical part of training
• Additionally single point of contact for branding team in upcoming local branding activities

Main accountabilities:

Training coordinator: 

• Assisting in identifying outside resource - recruitment
• Administering training program evaluations; compiling and distributing results to appropriate stakeholders
• Organizing, developing and planning training programs to meet specific training needs
• Being a single point of contact for branding activities

Customer Service Advisor: 

• Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
• Analyzing and resolving most common enquiries by providing step-by-step solutions
• Sending more complex enquiries to the relevant IT Support Team

Candidate’s profile:

• Fluent English skills- both spoken and written (degree in English Philology required)
• Experience in teaching or Pedagogy degree
• Excellent interpersonal and communication skills - being able to communicate across all levels within company structure
• Ability to work with minimum of supervision
• Knowledge of Windows OS and MS Office
• Enthusiastic, hard working, confident with a “can do” attitude
• Advanced organizational skills with the ability to handle multiple assignments
• Experience in branding activities will be an advantage

What we offer:

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)