Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Transition Lead German Speaker
Place of work: Kraków
Ref. no TL/Ger/KRK/Praca.pl
Position purpose
The Transition Lead will be involved in the project of setting up a new service for one of our existing Clients. The services are provided in German.
After completing the transition phase the person will become a part of the delivery team for this Client.
Main accountabilities
- Being responsible for transition of the processes
- Managing transition timing and resources to assure smooth and on time transition
- Interacting with the Client on a daily basis
- Cooperating with Capgemini Manager
- Supervising transition team members to ensure that documentation is produced according to established project deadline dates and up to the expected quality
- Coordinating training of delivery team members and manage the ramp up back in the delivery center
- Supervising the team to deliver high quality, professional and proactive day to day service for the Client in line with agreed SLAs and ensuring these are fulfilled according to agreed timetable
- Managing of day-to-day team issues
Requirements
- Good knowledge of German is a must
- Excellent communication, organizational and interpersonal skills
- ‘Can do’ attitude
- Ability to work under time pressure
- Experience in managing the team
- Good customer care skills and client-focus attitude
- Ability to travel
- Knowledge concerning at least one of the processes P2P/OTC/R2R would be an asset
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
