Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Transition Manager F&A/HRO
Place of work: Kraków
Ref. no Praca.pl/TM/F&A/HRO/KRK
Position purpose
Candidate would be responsible for moving processes to the Capgemini locations, running Transition on Capgemini methodology which would include processes alignment , impact assessment, training, and management of the processes.
Main accountabilities
- Act as lead on transitions for assigned projects under F&A or HRO programs
- Manage the team of process leads and process supports and achieve overall transition objectives within budget and timelines
- Apply Capgemini Transition methodology
- Responsible for analyzing ‘as is’ processes, identification gaps, running impact assessment to identify issues/variances/exceptions
- Provide resolution/ recommendation/workarounds to fill the gaps between processes
- Responsible for documentation of the processes
- Drive change management and risk assessment to be able to plan and implement corrective actions
- Identification and implementation process improvements
- Responsible for training service delivery team and handover the process
Requirements
- A graduate with a relevant degree from finance or business
- An advanced degree, such as an MBA is a plus
- Project management certification, such as PMP
- A minimum of 7 years demonstrable experience leading large, multi-country, diverse transition projects in BPO/SSC areas
- Proven expertise in process re-design or re-engineering and some exposure to solution development
- Strong process knowledge F&A or HRO
- Excellent team management skills with a strong result orientation
- Strong customer orientation service skills
- Willingness to travel a lot, the amount of time spent travelling overseas will vary, but could be up to 70% of the total time in role
- Excellent communication skills, both verbal and written English
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
