Capita is the UK's largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland's Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Currently we are looking for candidates for the position of:
The role includes project quotation processing, customer information management, maintenance of customer records and delivery of translated documents to customers.
- Coordination of multiple translation projects to ensure quality on time deliveries
- Detailed reporting, including risk, opportunity and issue logs, quality metrics as well as status reporting
- Sourcing of translation resources to the projects and coordination of those resources to ensure successful project completion and achievement of supplier cost targets
- Delivering the localised materials to the client's expected standard of quality
- Ensuring that client deadlines are met
- Maintaining project and system files correctly
- Supporting Sales Operations with assistance in pre and post sales customer calls
- Maintaining standards of translation project management best practice
- Management and resolution of customer enquiries
- Educated to a degree level
- Translation industry knowledge
- Commercial translation experience (will be an asset)
- Translation project management/coordination experience (will be an asset)
- Great time management skills
- Strong organisational skills
- Good understanding of translation File Types (will be an asset)
- Good IT skills
- Good communications skills including customer stakeholder management
- Excellent command of English, spoken and written
- Ability to work independently and as part of a team
- Ability to work in stressful circumstances and under tight deadlines
- Private medical healthcare and benefit packages
- Friendly work atmosphere
- Workplace in the city centre
- 30-minute lunch breaks included in the working hours
- After work activities (football team, volleyball team, charity events, etc.)
- In-house English classes
- Vast variety of trainings provided for you to develop
- Work in an international and multicultural environment
