For our client - SAS Airlines, we are seeking a motivated and aspiring person who would handle all questions and support direct customers that have their trips organized by the carrier.
Travel Advisor with Swedish
Miejsce pracy: Warszawa
Job description:
- Be the 1st point of contact for premium travel inquiries of customers.
- Advise partners on flights, products, online services, payment methods, membership programs etc.
- Help in purchasing airline tickets and handling different payment methods.
- Support customers with travel difficulties.
- Assist passengers via calls /chat.
- Foster enduring relationships with customers for building trust.
- Troubleshoot tickets in the universal booking system Amadeus.
- Collaborate with airlines and agencies to solve client needs.
Requirements:
- Fluent in written and spoken Swedish (C1 level)
- Fluent in written and spoken English (B2 level)
- Naturally helpful and collaborative spirit
- Enthusiastic, patient, and open-minded
- Active listener and able to communicate clearly and with ease
- Sharp eye for accuracy and precision
- Highly organized
- Available to work from our office in Warsaw
We offer:
- Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
- Fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
- International and diverse work environment that broadens your horizons.
- Investment in your growth through coaching and mentoring, enhancing your skills and potential.
- Work in a modern office located in the heart of Warsaw.