US Risk & Healthcare Service Delivery Coordinator
DETAILED RESPONSIBILITIES:
Ongoing operations:
- Monitoring current operations within the team on a daily basis. Managing the workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions and supporting medical RFP and renewal work activities as needed
- Identifying issues with processes handled in multiple team and driving a process to find and implement solutions
- Increasing the level of processing knowledge across the team
- Actively participating in training of New Joiners and other team members
- Acting as a SME for processes and resolving issues
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Being flexible in supporting other team members as need arises (often on short notice, complex assignments)
- Backing up the team manager as required
- Continuous improvement:
Making sure that the level of service is continuously improving
Identifying areas of non-value added activities and potential efficiency gains
Suggesting and using tools to measure improvements
Participating in and/or leading meetings to define requirements and operational improvements needs
Coordinating and planning projects, ensuring the success of project’s closure
Designing, implementing and developing support materials for solutions to be implemented, such as procedures and training manuals
Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team
Overall ownership of projects (workload, internal projects)
REQUIREMENTS:
- University degree or equivalent work experience (specialization in accounting / economics/finance/administration would be an asset)
- At least three years of experience
- Extensive experience of Healthcare processes would be an asset
- Advanced Excel skills
- Excellent knowledge of Aon tools
- Ability to analyze processes and identify improvements
- Ability to identify and respond to risks
- Ability to focus on details
- English level – C1
- Ability to lead meetings and conference calls if required
- Ability to negotiate
- Ability to manage work streams in a project
- Ability to work effectively in a project team
- Excellent time management & organizational skills
- Spotless record and strong ethos
We offer:
- FREE DENTAL CARE
Health insurance that gives acces to 1700 medical centers across the country including free dental care - BRAND NEW OFFICE IN ZABŁOCIE
Opened in 2018, supporting collaboration flexibility, wellbeing and activity based working - FLEXIBLE BENEFITS PACKAGE
Multispord cards, insurance, retail vouchers and more - TESTY FRESHLY GROUNDED COFFEE
Black, Espresso, Cappuccino, Americano, Flat White...we have it all - UNIQUE WORKPLACE CULTURE
No formal dress code or managers hidden behind closed doors - WORK LIFE BALANCE
Flexible workings hours and an option to work from home allow you to adjust the work to your lifestyle! - INTERNAL CAREER OPPORTUNITIES
Change or advance your career within Aon. Almost half of our senior specialist started in junior roles at Aon - DEVELOPMENT OPPORTUNITIES
A wide range of internal and external courses available, including courses for 8 different languages - WELLBEING AWARENESS
Benefits focused on your welfare, lots of social events and time set aside for charity