Avenga jest światowym ekspertem w obszarze IT i transformacji cyfrowej. Świadczymy szeroką gamę usług - od doradztwa strategicznego, usług związanych z customer experience, tworzeniem oprogramowania oraz usługi outsourcingowe takie jak: staff augmentation, team leasing i permanent employment.
Avenga to ponad 2500 profesjonalistów i 20-letnie doświadczenie. Jesteśmy obecni w Europie, Azji i USA.
Vendor Manager
Miejsce pracy: Poznań
Nr ref.: NC/VM/Poznań/03/P
Nr ref.: NC/VM/Poznań/03/P
Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.
Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
Responsibilities:
- Responsible for the management and remediation of any audit or compliance findings per Client standards and execution of routine testing of agreed IT Continuity Plans;
- Monitor service performance against service level agreements and produce service reports and escalate as required for business-critical impact;
- Establish total cost of ownership of production assets within their defined service function, responsible for development and release process of maintained solutions and applications;
- Review service delivery to ensure that agreed targets are met and prepare proposals to meet forecast changes in the level or type of service, negotiate with relevant parties in respect of disruptions and major amendments to the provision of services.
Preferred Qualifications:
- Knowledge and experience of ITIL, Agile and SCRUM based service management practices;
- Experience working with Six Sigma/Lean Sigma processes and tools;
- Knowledge of service operations, processes, service delivery, reporting, and continuous improvement;
- Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services.
Benefits:
- Career at one of the leading global healthcare companies;
- Attractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit;
- Possibilities of development within the role and company’s structure;
- Private medical package with additional preventive healthcare services for employees and their eligible counterparts;
- Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings);
- Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities);
- Free car and bike parking, locker rooms.