Video Media Support Technician
[online recruitment]
[online recruitment]
Location: Warsaw
Reference number: VR-53187
Project Description:
An opportunity to join our Media Services team in an important client-facing position. Media Services provides video conference, digital media streaming, and digital TV services to the bank. Media Services is part of Collaboration Services, which is in turn part of a larger organization called Bank User Services. Bank User Services (“BUS”) provides the core desktop computing capabilities for the bank employees, and leads the associated infrastructure; Collaboration Services provides e-mail, instant message, SharePoint/document management, and media services, as well as supervisory and data retention services for e-mail and messaging.
Team is spread between: Singapore, Pune (India), but majority works in Warsaw (8 ppl, 9th to join)
Responsibilities
- Manage active Video Conference Meetings to assure successful launch and operation.
- Provide end user support during video conference calls for requests or problems that arise in the course of the videoconference meetings.
- Collaborate with Scheduling and Room services teams, as required, to assure meeting accuracy and appropriate coordination with in-room services.
- Review scheduled video conference meetings for accuracy and thoroughness to assure quality.
- Manage end user incidents and requests for other Media Services, specifically Digital Media Streaming and IP TV.
- Assist with major incident and problem investigations.
Skills
- A higher degree in IT or Telecommunications related disciplines
- At least 2-3 years working experience with Networking, Video or related IT environment in Customer Support / Front Office / L1 user support organizations.
- Working level of knowledge of Audio/Video communications technologies, IP networking, in deployment, configuration and troubleshooting areas. Some video services background and experience preferred.
- Flexibility to work on shifts (9-17 or 15-24) to assist end users during life videoconferences
- Optionally experience in Windows Server administration skills.
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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