Workday Functional Analyst (System Support Area)

Workday Functional Analyst position is a part of the Global Workday organization and is responsible for ongoing support specific to PwC’s Workday post-implementation care, responsible for tasks including incident resolution and request fulfillment.

• Maintains business systems including resolving users’ issues
• Contribute to change management process including functional requirements identification and validation
• Create and deliver appropriate system support documentation and knowledge articles

• Provide day-to-day end-user second level support Workday Users globally
• Identify the workaround/solution and resolve incident within the agreed service levels
• Provide guidance on alternative resolutions on recurring or ongoing issues
• Document troubleshooting or resolution steps
• Work with the Service Desks to provide updates to the user, on the status of the incident
• Engage and coordinate with the vendor, when required
• Invoke escalation processes; involve multiple resolver groups, as needed

• Career development and professional growth in a global team setting
• Participation in multi-territory activities in Workday system business support area
• Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
• Opportunity to engage in after-hours sports activities and team building events
• Inspiring and friendly work environment
• Your career development plan tailored to your preferences and ambitions