Gi Group is an international recruitment agency whose main task is to offer fully-qualified employees. We are a leader in the Italian market and one of the main agencies in our countries of operation. We hold certificate No.570entitling us to operate as a work agency in Poland.
In regard to further development of one of our Clients we are currently seeking Candidates for a position of:
1st Line - IT Service Desk Agent with Swedish/ Finnish
Location: Wrocław
Nr ref.: IT/2016
Job description:
Your new role & responsibilities will include:
- Be the first point of contact for both internal end-users and outsourcing providers.
- Record, analyze, categorize and prioritize incoming tickets
- Provide first line support to Kemira end-user with common issues, such as: password changes, VPN account problems, etc.
- Perform initial troubleshooting, support and investigate incidents according to impact, resolution or error identification
- Assign tickets further, either to technical operations or on-site personnel in line with Incident Management process
- Ensure that tickets are timely addressed and resolved
- Ensure that tickets are processed/resolved/escalated in compliance with Kemira Global Service Desk's processes and procedures
- Ensure that tickets are processed/resolved/escalated within Kemira Global Service Desk's targets
- Ensure that resolution progress is communicated to the end-user in a timely manner
- Record user acceptance on provided solution
- Follow end-user care philosophy that ensures end-user satisfaction in line with Kemira IT policy
- Work to ensure that the Global Service Desk meets industry standards
- Participate in on-call rotation
Requirements:
Desired skills and experience:
- each position requires fluent written and spoken English and Swedish/Finnish
- at least 1 year experience in relevant area
- good analytical skills
- very good communication and interpersonal skills
- customer orientation
Our Client offers:
- A permanent contract & competitive salary
- Comprehensive package of benefits
- Flexible hours and all the tools
- Friendly work atmosphere in mutticurtural enviroment in Gdańsk, 3city Poland
- Make the most of growth opportunities, including a dynamic career path, on-the-job professional training, and coaching by your in-house trainers
- Training and development tailored to help you acheive your potential
Please note that we will contact only selected candidates.
Those interested please send your application using the
the announcement: "APPLY NOW".