Account Operations Coordinator
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Account Operations Coordinator
Miejsce pracy: Krakow
Nr Ref.: VR-14890
Responsibilites
- Responsible for coordinating the onboarding and relocation processes to Krakow and Wroclaw for our main client (Swiss Financial Bank);
- Acting as a first point of contact for our main client representatives regarding improving common processes, requests and escalations,;
- Strong cooperation with Site Manager - supporting site management activities;
- Close cooperation with other departments involved in the onboarding process to make sure all tasks will be completed successfully and on time;
- Close cooperation with managers on the Delivery site – pipeline and forecast estimation;
- Responsible for establishing and maintaining a customer oriented culture within the teams consisting of outsourced employees;
- Resolving all HR related queries within the Account and acting as a first point of contact for such;
- Ensures process and operating procedure documentation is effective and in place at all times;
- Acting as a point of issue escalation for problems within Account Operations and work with relevant parties to reach resolution;
- Data analysis, sharing and engaging with stakeholders, prioritizing and acting on opportunities for improvement;
- Drives HR Operations ROB with internal and external stakeholders with a strong focus on continuous improvement of services.
Requirements
- Previous experience in operational management
- Strong organizational skills
- Ability to perceive processes from managerial perspective.
- Ability to multitask
- Efficient communication skills both verbal and in written form
- Strong interpersonal skills
- Ability to work within a team
- Ability to coordinate with other departments
- Proven innovative skills
- Proficiency in Microsoft Excel
- Fluent Polish and English
We offer
Join our Development Center in Krakow and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one of our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.