Accounts Receivables Manager - North America

(mixed shift)

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The Motorola Finance Center in Krakow is a part of our global network of Finance Operations Center (F.O.C.) which provides world class finance, accounting and purchasing services to all Motorola entities. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life

• Reports to general Accounts Receivable Manager
• Leads 4 North America Teams: Direct collection teams, Billing team, Order validation team  & oversees overall NA Collection activities within F.O.C. Accounts Receivable (AR)
• Responsible for preparing and signing off AR reports, including AR Cash Flow reports, Bad Debt Reserves, over 60/UCC analysis, and for presenting results to NA Management;
• Sets cash collection targets and makes sure they are met, ensures forecast accuracy is within target range;
• Plans, organizes and assumes responsibility for the quality and timeliness of the Collection, Billing and Order Validation teams’ work;
• Supports internal and external audit requirements in relation to AR NA processes;
• Monitor quality metrics (KPIs);
• Responsible for keeping AR process well documented;
• Identifies areas for improvements / process optimization and takes all necessary steps to implement changes; takes ownership in RPA implementations;
• Close cooperation with Senior Management and Business in NA;
• Handling Customer escalations for NA;
• Provides direct reports with leadership direction, and coaching to achieve work objectives and improve performance and skills. This role is a people and project manager;
• Builds collaborative relationships with internal and external customers, global OTC teams, service organization and other teams throughout the company to identify any potential workflow enhancements and process improvements and provide relevant feedback to management, AR Analysts and other key stakeholders;
• Develops, implements and maintains systems, procedures and policies, including Accounts Receivable functions to ensure adherence to company guidelines;
• Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements;
• Selects and hires employees to support NA Collection processes. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.

This job requires working on mixed shift (US hours)

• At least 3-4 years of leadership/management;
• At least 4-6 years of Accounts Receivable/Customer Service experience/Order Management/Accounting Operations;
• Master degree required;
• Very good knowledge of Microsoft Office, Google tools, Tableau, Oracle;
• Excellent written and verbal communication skills;
• Excellent English;
• Team player with excellent interpersonal skills, strong work ethic and positive attitude;
• Ability to develop, train, lead and motivate a team;
• Possess an inherent sense of urgency. Enjoy unforeseen challenges expected in a large, complex AR, Order To Cash (OTC) area;
• Ability to embrace change, re-prioritize workload on demand and still produce high quality output;
• Accept and give feedback in the spirit of open communication with the goal of enhanced performance;
• Excellent attention to detail and follow through;
• Must be able to work with a diverse international team and always providing excellent customer service.