Teleperformance Poland is part of the global Teleperformance Group, the global leader in customer experience. Above all, Teleperformance is a people company.
At Teleperformance, we know that our success comes from the people who work in our teams to deliver outstanding customer experiences for our clients and their customers every day. We work for some of the world’s leading brands and Government organizations.
For our client - the adidas Group - we are looking for:
adidas Customer Care Advisor (French or Spanish-speaking)
Miejsce pracy: Warsaw
The brands of the adidas Group complement each other in a unique way to help athletes perform better, play better, feel better. adidas products break records, set trends, make history. Every day. All over the world. Join us in this adventure! Join adidas Group project!
WE GUARANTEE:
- Contract of employment and benefit package – private health care, sport card, group life insurance;
- Welcome voucher from the adidas - group;
- Attractive working conditions in multicultural work environment;
- Stable job and working hours;
- Professional product and procedural trainings package;
- Career growth path opportunities.
RESPONSIBILITIES:
- Delivering the adidas group customer service experience across all contact channels
- Building relationships with customers and providing an efficient and consistent service;
- Handling inbound/outbound customer contacts through different channels (phone, email, chat) for one of the most well-known sport clothes and equipment Brands in the world;
- Working close together with other business areas of our client to deliver the best solutions possible to their customers.
- Provide input for service improvements / provision
WE EXPECT:
- Excellent French OR Spanish written and spoken language skills;
- Ability to communicate in English;
- Strong focus on customer needs and understanding of how customers can behave;
- Strong communication and active listening skills;
- Experience of working in a fast moving contact centre in an inbound customer service environment is desirable but not essential;
- Oriented to Empathizing with the customer problems.