Airline Customer Service Agent

For this challenging position we are looking for a colleague with:

• very good command of Romanian,
• good command of English,
• open mind for developing in international teams,
• communicative, precise and solutions competences focused,
• customer orientation.

We are looking for candidates, who after the training, will be responsible for:

• being the first point contact and supporting customers in finding information regarding the flight’s schedule, route and date of the flight and the booking system,
• making outbound calls regarding departure times, reservations and other matters related to airlines operations,
• supporting customers through the complaint process,
• operating flight booking service,
• supporting livechat.

We offer:

• attractive salary per hour and high incentive bonus,
• payment twice per month,
• possibility of working part-time or full-time,
• in case of English service, possibility of working in any shift from Mon to Sun,
• professional training package and the support of experienced trainers and managers,
• self-developing environment in international team,
• career paths in CCIG Group,
• competencies development opportunities and other motivational programs,
• discount card, delicious coffee in the morning and conversations in 15 languages in our chill out area.