Analysis and Customer Complaints Specialist
Hilti provides leading-edge technology to the global construction industry,
offering innovative solutions with outstanding added value. We stand
for innovation, quality and direct Customer relationships. The overarching goal is to create enthusiastic Customers on a daily basis and to build a better long-term future.
Do you want to follow a career path in our company? Hilti is a place where potential meets opportunity, and we are looking for people with skills, talent and ambition.
Your responsibilities:
- Customer complaints processing via SAP
- Order processing
- Monitoring the timeliness of clarification and handling of complaints
- Conceptual approach to customer complaints – analysis of trends, as well as areas emerging from customer feedback, determining the problems and seeking solutions
- Phone and e-mail customer support aimed at building long-term, professional relationships
Requirements:
- Experience in Customer Service and/or Sales
- Experience in the area of Customer Complaints
- Analytical and problem-solving skills, as well as customer focus
- Outstanding negotiation and communication skills
- Dynamic personality, demonstrating independence and flexibility
- Willingness to develop professionally
- Higher education
- Very good command of English and Polish (B2)
- Proficiency in MS Office (MS Excel in particular); knowledge of SAP would be an asset
We offer:
- Real and time defined professional development in a company that is a market leader
- Work in great atmosphere with friendly and open people
- Stable work conditions and contract of employment
- Attractive salary and benefits package
