Our Client is the world's No.1 spread betting and CFD provider. The company has offices in 17 countries across five continents, serving over 125,000 active clients worldwide. The Company opened its new branch (R&D Center) in Krakow in 2015 and is to hire around up to 300 IT, Digital Marketing and Business Development/ Customer Service and KYC/ Compliance Specialists for new projects and creating new products. It is highly innovative company with strong position on the market, working with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Application Support Analyst
Kraków
Nr ref.: 6317
Requirements:
- Knowledge of FIX messaging
- Knowledge of troubleshooting financial trading platforms
- Basic knowledge of SQL
- ITIL processes and terminology consistent with having attended an ITIL Foundation level course
- Experience of working in a global organisation
- Experience of delivering within a multiple service support team, in a complex business environment
- Eager and quick to learn
- Attention to detail
- Problem solving and analytical skills
- Excellent written and verbal communication skills
- Interest in financial products
- Numerical competency
- Ability to engage in technical conversations with various technical support groups
- Calm under pressure through demanding challenges
Responsibilities:
- Service Management team are responsible for managing Incidents and Changes within the company
- Goals of the team include: ensuring that issues adversely affecting the business are quickly diagnosed and fixed, where applicable, workarounds are determined, proper root cause analysis is performed and actions are taken to ensure that the issues do not reoccur
- When incidents are raised the job holder will need to quickly determine the severity of the issue with regard to business impact and technical complexity, and provide a fix or work around
- If necessary, assess who needs to be involved and escalate to the relevant resolver group
- Maintain accurate & up to date records of Application Support processes and activities at all times
- Seek improvements to ensure that lessons are learnt from incidents and that any work required to prevent a future reoccurrence
- Ensure that the relevant IT Teams have performed the proper root cause analysis, documented the workarounds and known errors, the issue has actually been resolved
- The job holder will be expected to learn how company’s core dealing systems the backend processes work
- Delivering metrics and using them to drive continual service improvement
- Deliver clear and accurate communication during all incidents
- Ability to participate in technical conversations with various technical support groups
We offer:
- Private medical cover for you and your family (Medicover)
- Life insurance (Generali)
- Annual bonus and Christmas bonus
- Flexible working hours
- Option to work from home
- Ergonomic workstations
- Potential travel opportunities to London
- Free fresh fruit delivered daily
- Multikafeteria system (you can choose: gym, vouchers for lunch/shopping or cinema tickets)
- Library at the office
- Referral program
- Bike parking and shower
- Chill out zones
- Yoga classes and relax equipment
- Foosball and ping-pong table
- Games consoles and board games
- No dress code!
