Firma Sigmar Recruitment Ltd. powstała w Irlandii w marcu 2002 roku. Od tego czasu stała się jedną z najbardziej znanych irlandzkich firm rekrutacyjnych na świecie. Od momentu powstania firma Sigmar jest znana z wysokiej jakości obsługi klienta oraz proaktywnego i profesjonalnego podejścia do całego procesu rekrutacji.
For one of the our clients, we are looking for a candidate for the position of:
Responsibilities:
The Application Support Engineer is responsible for resolving incoming production support tickets. The Application Support Engineer ensures that a high quality service is delivered to customers and adheres to strict SLAs in a 24x7 operational support environment. The Application Support Engineer will need to be flexible in regards to start and finish times as the role may include shift work.
The Application Support Engineer reports to the Customer Support Manager.
The key responsibilities in this role are as follows:
- Responsible for the provision of technical support to customers around the globe.
- Provision of support to our customers for their production environments.
- Investigation and diagnosis of problems with our core applications and delivered solutions
- Take ownership for customer support issues and manage challenges in a calm manner.
- Liaise with customers to inform of progress, request information, manage expectations and close out issues.
- Log, track and update tickets in our issue tracking system
- Ensure that procedures are followed so that customer implementations are handed over to Customer Support from Professional Services in a timely manner
- Be a significant contributor to our knowledge base/FAQ
- Provide technical support to our customers
- Investigate, reproduce, and resolve various technical problems related to application (Java), database, application servers, middleware, and operating systems
- Prepare test cases, release notes, and test releases
- Provide feedback on the product and suggestions for improvement
- Act as a primary point of contact for customers.
