BE PART OF US
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Back Office Agent with German
Wroclaw
YOUR TASKS
- Processing the tickets in ticketing tool
- Creating reports of the tickets
- Usage of closing codes within tickets
- Updating the asset database
- Supporting our international customers and internal delivery teams worldwide
- Handling project documentation
- Supporting project teams in administrative tasks
- Handling active communication with our local teams and local management
- Data verification in our ticketing system
OUR REQUIREMENTS
- Ability to multi-task and adapt to changes
- Communication with customer skills
- Ability to work in a team
- Openness to learn new skills – technical vocabulary and issues from hardware area
- Good German skills - B2 or higher
- Basic English skills - A1
YOUR BENEFITS
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Remote work possibility during the pandemic, in the future hybrid work (70% from office, 30% from home)
- Company bus from the centre of Wroclaw, a free car parking area
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
YOUR TASKS
- Processing the tickets in ticketing tool
- Creating reports of the tickets
- Usage of closing codes within tickets
- Updating the asset database
- Supporting our international customers and internal delivery teams worldwide
- Handling project documentation
- Supporting project teams in administrative tasks
- Handling active communication with our local teams and local management
- Data verification in our ticketing system
OUR REQUIREMENTS
- Ability to multi-task and adapt to changes
- Communication with customer skills
- Ability to work in a team
- Openness to learn new skills – technical vocabulary and issues from hardware area
- Good German skills - B2 or higher
- Basic English skills - A1
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic