Back Office Specialist with Danish

Responsibilities

• Back-office operations support, exception management, investigate/ resolve system errors,
• Allocate tasks to internal teams as per requested by the customer,
• Provide support to UW (e-mail / chat) & resolve their queries on products/ offerings,
• Lead system stop and provide approval as per company guidelines,
• Handle policy issuance / maintenance activities,
• Communicate with customer (e-mail / chat) & process their requests in systems,
• Communicate (phone/ e-mail) with vendors/ partners to solve their queries,
• Contact other insurance companies to seek prospect’s existing insurance details,
• Maintain customer records in internal systems,
• Interaction with internal teams like products/ claims over emails,
• To carry out other functions and responsibilities settled by the Employer.
• Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
• Perform all tasks in compliance with Genpact internal policies, procedures.
• Successfully graduating the training plan dedicated to the position and the tasks.

• Very good knowledge of Danish min. C1
• Communicative level of English
• Good MS Office (especially MS Excel) knowledge
• Personal culture and ability to deal with the client properly
• High School graduate at least.
• Familiarity with ERP systems.
• Professional experience in Care or Non-Life insurance processes / Customer Service/ Policy Admin/ sales support experience (not mandatorily)
• Good interpersonal skills and ability to work well with a broad range of personality styles and types.
• Ability to handle pressure

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)