BNL Dispute Analyst Dutch

• Performing an excellent service to the client


• Acting as a member of the Team and ensuring the team achieves its operational objectives


• Performing tasks in line with the written procedures or assigned by senior staff / supervisors


• Filling in priorities for the month end/year end closure


• Handling queries and resolving customer’s disputes (managing received queries, registering claims in databases, analyzing and following up with relevant departments)


• Preparing financial documents for keying/processing corrections


• Updating process documentation: procedures and process maps

We are looking for a candidate who would like to join our Disputes team. You will be mainly collecting the proofs of dispute validity, investigate the customer queries and decide whether the customer should receive a discount.

• Good command of Dutch (B2)


• Knowledge of English (at least B1)


• Approximately 1 year of experience (in BS, C2C would be an asset)


• SAP and Excel knowledge would be an asset


• Good analytical skills


• Good attention to details


• Client focus attitude

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).


• You will have the opportunity to work from home few days during the week if you are willing to


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.