Business Analyst

Business Analyst will be responsible for supporting the process of configuration identification, maintenance, verification, and audit. Main responsibilities:

• participating in Change Management meetings;

• implementing the Configuration Management process for establishing and maintaining consistency;

• assisting in the day to day run activities for the Configuration Management Team;

• working directly with support teams to input and maintain data through automated and manual procedures;

• conducting preliminary reviews to define needs and determine feasibility of design;

• performing configuration data audits to ensure accuracy.

• Minimum 3 years of experience on similar position;

• Bachelor's degree or equivalent experience;

• Experience with a major ITSM platform;

• Excellent written and verbal communication skills, especially the ability to communicate on technical concepts to technical and non-technical audiences;

• Very good English skills, both written and spoken.

• ITIL Foundation certification;

• SeviceNow experience.

• Possibility to develop skills and gain new qualifications with the latest technologies.

• Possibility to attend internal and external trainings.

• International work environment.

• The budget for this position is between 10 000 - 14 000 PLN and depends on the chosen form of the agreement (standard work agreement or B2B).

• Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month).

• Extended medical care (over 80 medical facilities in Kraków) for you and your family.

• Multisport Benefit card.

• Home office option (up to 8 days, after adaptation period).

• High standard facilities, kitchen or easy access to food-courts or restaurants.

• Comfortable location, easy access by public transport, parking for bicycles.