Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
As Customer Service Representative, you will reactively support our customers to solve issues concerning our online advertising products and answering all their product related questions (via 3 available channels - phone, chat, email).
- Handle issues related to web advertising policies
- Support CUs with any Billing/Payment questions related to the product
- Optimize campaigns and pitch the best features for customers based on CU's budget, model of business, final CU's score
- Manage complaints, fraud, and account hijacking queries
- Be ready to analyse the effectiveness of CU's accounts settings
- Fluent English & Russian and great communication skills (written and verbal with native level of language on a professional level)
- Previous B2B experience would be an asset
- Ability to understand, analyse, deep dive and search the information quickly
- Creativity/Flexibility in providing solutions based on CU's requirements and platform facilities
- Ability to work in a dynamic environment and offer support on different communication channels
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform