Our Client, an international online and mobile services producer, is opening office in Krakow. The center will hire about 150 IT Specialists for new projects and creating new products. Innovative Company with headquarters based in London and divisions worldwide - with strong position on the market, works with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Client Engagement Consultant
Kraków
Nr ref.: 5520
Requirements:
- A degree-level education (any subject)
- Fluency in English (oral and written)
- Excellent interpersonal and communication skills
- A passion for customer service
- An ability to adapt customer service technique to a broad range of audiences
- Self-motivated and driven, being able to consistently work at a high standard
- Confident to explain basic maths and economic concepts to clients
- Strong organisational and time management skills
- Literacy in MS Office
- Previous customer service experience is a plus
- Previous customer service experience in the financial sector is a plus
Responsibilities:
- Proactively engaging with clients over the phone, by email and live chat to make them aware of the benefits of using IG Investments robo-advisor to manage their assets
- Following up on clients who apply for accounts to ensure that their account is fully set up, and encouraging them to deposit funds
- Providing leading customer service to clients once they have joined IG
- Supporting a smooth and best in class new account opening process for prospective and existing IG clients
- Meeting targets and objectives throughout the year
We offer:
- A possibility of taking part in setting up a new marketing, Customer Service and IT departments in Poland
- Participation in interesting and challenging projects in global structures
- Opportunity to develop and broaden skills
- Attractive salary, bonuses and benefits package
- Pleasant working atmosphere