Client Experience Specialist with German

Requirements:

You are the perfect candidate if you:

• Hold a university degree
• Have experience of working in a customer focused business, servicing an English speaking market
• Have experience of working with IT in a business environment
• Are fluent in English (both oral and written)
• Are fluent in German (both oral and written)
• Are fluent in other European Languages  (considered an asset)
• Have strong communication skills and a very strong customer service orientation
• Are proactive with strong multi-tasking and prioritisation skills
• Have high level of accuracy and attention to detail
• Are able to work on own initiative but also work very well as part of a team

Responsibilities:

As a Client Experience Specialist you will be responsible for:

• Managing day to day enquiries (by email and phone) from clients, regarding logistics of vast variety of learning services
• Sourcing suitable solutions as a response to learning and development requirements based on the client needs and operating model
• Handling all issues and complaints regarding learning services in a sensitive and professional manner
• Maintaining and managing personal workload effectively to achieve all targets
• Providing clear and constructive oral and written communication with all stakeholders ensuring appropriate context and clarity are provided
• Supporting any other business tasks that may be required

We offer:

What we can offer you:

• Opportunity to join a growing team with development opportunities
• Opportunity to work with prestigious organisations
• Entry to a bi-annual bonus scheme (T&Cs applicable)
• Private medical healthcare and benefit packages
• A friendly work atmosphere
• Workplace in the city centre
• 30-minute lunch breaks included in the working hours
• After-work activities (football team, volleyball team, charity events, etc.)
• In-house English classes
• A vast variety of trainings provided for you to develop
• Work in an international and multicultural environment