Client Management Specialist
Kraków
Client Management Specialist
Kraków
Nr Ref.: 1079384
Kraków
Nr Ref.: 1079384
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Your new company
One of the world's largest banking and financial services organisation.
Your new role
As a Client Management Specialist you will provide an excellent management support and resolve the majority of client enquires at the first point of contact. You will receive/make calls from/to customers and respond to mails/queries related to process timely. You will protectively escalate to the Line Management any issues/transactions that would impact service delivery or potential loss. You will respond promptly to time sensitive and high value queries and escalations from both other departments and direct from clients.
What you'll need to succeed
A successful candidate will need a very good knowledge of English, knowledge of French or German will be a big advantage. We are looking for excellent client focus and orientation candidates with great time management skills and ability to prioritize tasks. Previous technical help desk experience would be an asset. The right candidate should be an enthusiastic team player, capable to demonstrate initiative and willingness to learn.
What you'll get in return
The company offers a stable job in professional team, interesting path of career in an international organisation. Consistent scope of responsibilities and attractive benefits package.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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