Client Service Advisor

Requirements:

• Experience in business contact with the clients
• Knowledge of IT area and new technology will be an asset
• Excellent command of English (both written and oral)
• Knowledge of additional language (German, French, Spanish, Russian, Danish) will be an asset
• Customer - oriented
• Problem solving orientation and multi-tasking skills
• Highly attentive to detail and showing strategic insights in delivery and continuous improvement
• Very good presentation skills and maturity
• Microsoft Suite (Office, MS Projects and Visio) experience preferred
• Willingness to participation in occasionally business trips

Responsibilities:

• Implementation of clients’ projects related to new technology
• Manage the delivery of products and services based on the clients’ requests
• Participation in regular meeting with the clients to closely monitor the implementation process and ensure all milestones and deadlines are reached
• Channel and relay client feedback internally, and escalate issues to the Client Services Manager or Technology Director when appropriate
• Contribute to the development, documentation and maintenance of standards, policies and procedures regarding client services processes
• Assisting with ad-hoc projects for the clients

We offer:

• Participation in interesting and challenging projects in global structures
• Opportunity to develop and broaden skills
• Attractive salary, bonuses and benefits package
• Good atmosphere at work and comfortable working
• Opportunity for taking part in business trips