Are you ready to enter the world of finance? Then, this is the right time to join our company! In our branch in Krakow we plan to hire students, graduates and experienced professionals who will have the chance to align career development with the growth of our office. Discover what we do and how you can fit into our team.
Imagine being part of the Collateral Highway! the first fully open global market infrastructure to source and mobilise collateral across borders and time zones.
The Collateral Highway concept tackles the problem of fragmented pools of collateral locked away in different entities, geographic locations and time zones. Until now, it’s been difficult to centralise the management of these dislocated securities positions to serve as collateral for access to central bank liquidity, secured transactions (such as repos and securities loans) margins for CCPs and bi-laterally cleared OTC derivative trades.
The Collateral Highway helps our clients source and mobilise their collateral inventory rapidly, efficiently and optimally to meet multiple collateral obligations. The industry is moving into unchartered territory, and Euroclear as a long-established leader and innovator in collateral management, can add value by easing the collateral management burdens.
Your part of the deal
As a member of the Collateral Account Management Team, you will, in collaboration with the Collateral Management Operations Team, provide a first class service to our customers.
Your key responsibilities will include:
- Owner of the Collateral Operational Relationship with a portfolio of clients
- Ensure client satisfaction and client loyalty is developed and maintained
- Act as internal and external facilitator for any ad hoc escalations
- Accountable and responsible to understand the business profile of client portfolio and represent them internally
- Responsible for the oversight and monitoring of the activity of clients across all of the different collateral products
- Collect issues and expectations through the client survey, the day to day monitoring and client contacts
- Responsible for the training of clients
- You have relevant experience in a client facing role
- You have very good written and spoken English
- You perform tasks with a constant client focused approach and you deal with clients skilfully and respectfully, establishing an effective relationship based on trust
- You are capable of dealing with clients' questions and able to respond to exceptions and specific needs appropriately
- You successfully prioritize your tasks and can coordinate several priorities at once considering the potential risk
- You ensure timely follow-up towards customers of problems and investigations under your responsibility
- You are able to work under pressure and can accept change
We offer you a challenging client-facing role in the fast changing market environment of collateral management. A stable work environment supported by a solid and experienced management team.
We invest in our people to promote their development and provide career growth opportunities within our Department. Our internal training path and external training modules cover all of the Euroclear Collateral Products and Euroclear’s role in collateral management in the international financial markets.
