About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Command Center Lead
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
- Maintaining service reporting (KPIs, various analysis)
- Support the process of external (Client) and internal (Capgemini) analysis and reporting
- Cooperation with Delivery team on driving continuous improvement initiatives while supporting implementation of new automations
- Development of existing Command Center portal
- Customers query resolution (various areas: system updates, users accesses)
- Preparing ad-hoc analysis and reports
Requirements
- Good command of English (B2 level according CEFR scale), French would be an asset
- Experience in Reporting , Data Analysis areas
- Advanced practical knowledge of VBA
- Good knowledge of other Ms Office Tools (especially Ms PowerPoint and Ms Excel)
- Proven experience with automations and other improvements
- Good analytical skills and attention to details
- Proactive attitude and innovative approach
- Solution focused attitude
- Ability to work under time pressure
- Very good communication skills
- General IT knowledge
- Experience in web design (HTML, JS, SharePoint) would be an asset
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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