Community Support Representative with French or Russian
Kraków
Community Support Representative with French or Russian
Kraków
Nr Ref.: 1068560
Kraków
Nr Ref.: 1068560
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Our client is a successful technology start-up headquartered in US and growing rapidly worldwide. We are looking for passionate individuals to join their newly formed team located in Krakow to provide community support in multiple languages for the EMEA region.
As a part of newly established team you will be responsible for handling e-mails and customer calls to solve their actual problems and deliver high-quality service across multiple support platforms (email, chat, phone). In your scope of responsibilities will be also reporting to direct supervisor of any deviations from agreed standards.
To be successful on the role you need to be fluent in Russian or French. Good level of English is also required due to international work environment. High proficiency using computers is also essential. Ability to troubleshoot problems and find speedy resolutions and passion for helping others and creating support experiences that exceed users’ expectations are more than welcome. Knowledge of Zendesk is a plus, but not required. Additionally, intermediate Excel knowledge is a preferred as well as familiarity with analytical tools; SQL knowledge a huge plus.
Our Client offers a full time job in a fast growing company with stable employment conditions, development opportunities, competitive benefits package as well as great working atmosphere in a fast-moving and changeable environment.
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