- Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products
- Providing technical troubleshooting support for issues reported by PE’s in native language – i.e. Triage, solve, deflect Community program questions raised by Product Experts
- Respond to and deploy the tasks requested by gUP Communities Program managers and PV gUP PSMs (Product support managers)
- Help recruit new PEs into Google’s Help Communities for respective products and languages
- Provide feedback, process top user issues (TUIs) through a meaningful feedback loop to User / PV teams to surface local insights or program feedback, when requested
- Managing day to day operations, events for the help community
- Good command of English
- Proficiency in one of the following languages: French, Polish, German, Italian, Turkish, Russian, Arabic.
- Customer facing experience
- Analytical skills
- Excellent communication skills
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues
- Enthusiastic & self-motivated with “Can do!” attitude
- Experience in Google Products
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
Interested? Then please apply online. Please visit our career site for more information on our company: http://cognizantcareers.eu/pl_en
In case our offer does not suit your needs, fell free to send it to interested acquaintances or friends
To apply please send your CV in English by clicking button below
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O