Kraków
Responsibilities:
- Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products
- Providing technical troubleshooting support for issues reported by PE’s in native language – i.e. Triage, solve, deflect Community program questions raised by Product Experts
- Respond to and deploy the tasks requested by gUP Communities Program managers and PV gUP PSMs (Product support managers)
- Help recruit new PEs into Google’s Help Communities for respective products and languages
- Provide feedback, process top user issues (TUIs) through a meaningful feedback loop to User / PV teams to surface local insights or program feedback, when requested
- Managing day to day operations, events for the help community
- Good command of English
- Proficiency in one of the following languages: French, Polish, German, Italian, Turkish, Russian, Arabic.
- Customer facing experience
- Analytical skills
- Excellent communication skills
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues
- Enthusiastic & self-motivated with “Can do!” attitude
- Experience in Google Products
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.