Kraków
Responsibilities:
- Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products
- Providing technical troubleshooting support for issues reported by PE’s in native language – i.e. Triage, solve, deflect Community program questions raised by Product Experts
- Respond to and deploy the tasks requested by gUP Communities Program managers and PV gUP PSMs (Product support managers)
- Help recruit new PEs into Google’s Help Communities for respective products and languages
- Provide feedback, process top user issues (TUIs) through a meaningful feedback loop to User / PV teams to surface local insights or program feedback, when requested
- Managing day to day operations, events for the help community
- Good command of English
- Proficiency in one of the following languages: French, Polish, German, Italian, Turkish, Russian, Arabic.
- Customer facing experience
- Analytical skills
- Excellent communication skills
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues
- Enthusiastic & self-motivated with “Can do!” attitude
- Experience in Google Products
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.