About the department
We offer a possibility to cooperate with German partners. Join a team of Consumer Care Consultants to grow your career in an international environment, where you will be able to develop your language skills and grow within the company.
About the team
- Attend to inbound and outbound telephone calls in accordance with standard operating procedures
- Answering the e-mails from the patients
- Ensuring that deadlines and Service Level Agreements are met
- Providing a high-quality level of customer care
- Managing data in Salesforce system
- Participation in various projects pointed out by management
- Building positive working relationships with internal and external stakeholders
- Min. 1 year of experience in a customer service environment
- Knowledge of German (min. B1)
- Knowledge of English (min. B1)
- Knowledge of Microsoft Office tools
- Availability to travel 3-4 times per year (visits in Coloplast Hamburg office)
- Ability to work one day per week between 09.00-17.00 other days: 08.00-16.00
- Ability to work with tight deadlines
- Ability to plan and prioritize tasks
- Ability to collaborate within and across teams
- Fixed-term contract for 18 months
- Remote work possibilities
- Flexible working hours, Mon-Fri
- International work environment with Scandinavian culture
- Opportunity to use and develop foreign languages in daily work
- Fantastic work atmosphere full of respect and partnership
- Internal trainings
- Great company events
- Sports card
- Private medical care
- Restaurant card
- Holiday bonus and occasional cards
- Modern workplace
- No dress code zone
- Delicious coffee and fresh fruits
- Transportation co-funding
Poznaj
Coloplast Business Centre Sp z o.o.
71-064 Szczecin
Coloplast Business Centre (CPBC) is part of Coloplast, a global MedTech company dedicated to making life easier for people with intimate healthcare needs.
Based in Szczecin, CPBC supports Coloplast’s global operations across Finance, Data & IT, Digital Marketing, People & Culture, Order Administration, Customer Service, Quality and Medical Compliance, as well as Legal and Business Ethics. Together with our hub in Costa Rica, which supports Coloplast’s U.S. operations, we deliver highquality services globally. Regardless of the role or business area, everyone at Coloplast contributes to work that makes a difference.
Across all locations, we are united by a culture of collaboration, inclusion and personal empowerment. Guided by a strong sense of purpose, we work together to create solutions that improve the quality of life for millions of people around the world.s