We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!
Consumer Service Agent (m/w/d)
Miejsce pracy: Wrocław
Nr ref.: 00512665
This is what we need you for:
- As a Consumer Service Agent, you interact directly with external clients across various countries. You are expected to provide accurate, consistent, and high-quality responses to consumer inquiries
- You continuously build and strengthen your skills across digital touchpoints such as CRM systems, chatbots, and email. You confidently manage a wide range of inquiries
- You act as a Subject Matter Expert, resolving issues efficiently and accurately
- You stay up to date on new product releases and brand developments. With a passionate, authentic “gamer-to-gamer” tone, you educate, support, and inspire our community
- By actively working to reduce waiting times, you enhance the overall consumer experience while monitoring KPIs such as Response Time and CSAT
This is what you can score highly with:
- Your previous experience in consumer service or a comparable field sets you apart
- You bring a strong service mindset with clear, consumer‑first communication skills and a passion for delivering excellent support
- You feel confident working with digital communication tools and enjoy handling a wide variety of consumer inquiries
- A motivated "can-do" attitude and passion for improvements characterizes you
- You offer flexibility to extend your working hours occasionally to support peak-season needs
- You are fluent in English (B2/C1 required), and ideally also have a fluent command of another European language(s)
Your Benefits:
- Flexible working hours
- Our flexible working hours and up to 40% remote work (role dependent) help you shape each day the way it works for your flow.
- Your health comes first
- Our health insurance has your back, so you can focus on the moments that make life meaningful.
- Your impact matters
- Depending on your role you will be entitled to participate in our company bonus scheme. Enjoy bonus opportunities that recognize what you bring to the table.
- Fitness & Wellness
- With our Multisport Pass, you mix gym, yoga or spa into your day – however it feels good. A little movement. A big impact.