About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Credit and Collections Specialist - Italian
Place of work: Krakow
Ref. no Małopolskie > Krakow
Position purpose
We are looking for a candidate who is willing to start working within Credit, Collections and Dispute area for our client in Italy as part of the delivery team.
Main accountabilities
- Daily analysis and control of own customer portfolio
- Monitor customer credit profile/daily credit worklist
- Review blocked orders/release and documentation
- Interaction with other departments (e.g. Customer Service, Sales, AR team)Â
- First line of contact for customers with incoming financial queries (incl. responding to queries and forwarding queries to another department if necessary)
- Collection from Customers as per Collection strategy (via Email, Phone, Dunning, CAS)
- Disputes coordination
- Involvement in the operational review of AR activities
- Ad hoc reporting
Candidate’s profile
- Advanced Italian skills (min. B2) and very good English skills are requiredÂ
- Experience in O2C areaÂ
- Knowledge of SAP would be an assetÂ
- Client-focused attitudeÂ
- Ability to build trust and relationships with Italian customersÂ
- Attention to details and accuracyÂ
- Proactive approach
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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