Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
CRM Specialist
Workplace: Warszawa
Nr Ref.: 00397675
The CRM Specialist will be a part of the team responsible for delivery of CRM services to our client.
Key responsibilities:
- Understanding client’s requirements related to the campaigns, CRM parameters and data flows
- Work with the client CRM team to plan resources to support campaigns
- Reporting of status of the CRM activities across the markets to the central CRM team and client's IT team
- Good knowledge and understanding of overall technical architecture interfacing the CRM system with content and tracking systems
- Ensure quality and timely completion of requests
- Ensure seamless communication with team members based in other location
- Identify, manage, resolve and escalate risks and issues affecting timely closures of requests
Qualifications:
- 3-5 years of experience in campaign execution and other CRM processes
- Fluent in English, additional languages beneficial
- Experience in working with globally distributed teams
- Project management skills and experience
- Ability to work in complex multiple stakeholder environment and complete plans on schedule.
- Hands on experience in CRM tools like MS Dynamics, Siebel CRM, SAP CRM, SalesForce.com, etc.
- Understanding of XML
- Strong interpersonal and communication skills including ability to interact with senior members in the project board
- Ability to work independently with minimal supervision as a self-starter and chase down people/teams to achieve closure when required
- Ability to take end-to-end ownership of success of delivery by collaborating across teams and individuals
- An organized and planned approach to work with the ability to move things swiftly despite several dependencies. Appreciation of the need for documentation
- Readiness to travel to Germany (up to 50% of time)
We offer:
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
