Capita is the UK’s leading business process outsourcing company. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland’s Kraków Business Centre was established in late 2011. Kraków centre offers the opportunity to work on a variety of processes across a range of different industries.
Currently we are looking for candidates for the position of:
Working in our Contact Centre you will be responsible for contacting customers in Poland to establish the reason for arrears and then identify appropriate solutions based on individual customer circumstances. In addition you will work and advise customers who are experiencing financial difficulties on alternative payment plans. You will be working in a fast paced, target driven progressive environment, achieving or exceeding set targets and working as part of a team to fulfil the Department's Key Performance Indicators. Working as a Customer Account Assistant is an excellent opportunity to improve your negotiation skills that could be crucial in your future career.
- Resolving delinquency through both inbound and outbound collections calls on active credit card accounts;
- Contact early stage, low risk customers in order to secure payment and determine reason for delinquency;
- Negotiate appropriate solutions for the customer to resolve any payment issues;
- Meet defined individual and team performance and quality targets to ensure delivery of key business objectives;
- Ensure customer confidentiality of information in line with the Data Protection Act and adherence to all regulatory FSA and KNF requirements.
- You easily communicate in Polish and English;
- You are a people person with can-do attitude;
- You are a born negotiator;
- You are flexible and like to work in changing environment;
- You are self-disciplined team player;
- You have a fierce sense of ethical standards;
- You are well organized and always meet deadlines;
- You are a problem solver;
- Working under pressure motivates you;
- You have a keen eye for details.
- Fluent Polish both spoken and written is a must;
- Computer literacy, especially proficiency in MS Office;
- Communicative English skills;
- Ability to work shifts including weekends;
- Experience in Collections department preferably in a Banking environment will be an asset.
- Private medical healthcare and benefit packages;
- Friendly work atmosphere;
- Workplace in the city centre (amazing view from windows);
- 30-minute lunch breaks included in the working hours;
- After work activities (football team, volleyball team, charity events, etc.);
- In-house English classes;
- Vast variety of trainings provided for you to develop;
- Work in an international and multicultural environment.
