Ogłoszenie numer: 6928368, from 2022-05-13
Pontica Solutions is an award-winning Bulgarian BPO and ITO company , founded as a start-up in 2015 by experienced professionals in the industry. We offer a variety of opportunities for young talent to develop and grow in the field of customer success, people management, project management, marketing and IT. Our main goal is to create a sustainable and diverse team because we biggest believe that our people are our asset. Today, we partner with companies in the field of technology, gaming, e-commerce, and retail and keep expanding our portfolio at a very high pace.
Flexible
We offer a stable occupation with permanent labor contracts and work schedules with 4, 6 or 8 hours per day.
Dynamic
The well-being of our employees is a top priority. We provide a dynamic workplace and a positive environment, invest in their development and encourage fun and team-building initiatives.
Friendly
We love to treat our workplace as home. We also spend many hours together participating in sports activities, charity events and social initiatives.
Encouraging
We know how important is for everyone to be heard and we strongly believe that all opinions matter. Our senior strategic management is always available to all team members to share and learn. We keep our promises and help employees adapt to the constant change in our clients' business needs and market trends.
Growing
#wegrowtogether with one of the fastest growing companies. Lots of local and international career opportunities, with less hierarchy, empowerment of proactivity, coaching and training.
Developing
Our highly effective training programs have turned our team members into professionals, who provide excellent customer service and constantly improve their skills. Work with us and improve your spoken and written language skills. Additional health insurance; Sports card ; Refer-a-friend program; Team-buildings and parties; Flexible working hours; Convenient office location; Skill perfection and personal development programs; Fresh fruit and free drinks at the office; Performance bonuses, recognition gifts, tenure bonuses; Social responsibility initiatives;
Customer Care Advisor with French and English
Location: Kraków
Job description
Our client BabyBjörn is a Swedish-based company that manufactures premium innovative and long-lasting products in 50+ countries, including the USA, Japan, and Korea.
Join our new Customer Care team in Krakow and make an impact. Be ready to learn, have fun, and be part of a team that simplifies the lives of babies and their parents around the world!
YOUR ROLE:
- Develop and maintain relationships with customers over chat, email, and phone.
- Provide outbound assistance when needed on stock issues, product recalls, or order updates.
- Process e-commerce order changes, stock issues, returns, exchanges
- Handle product claims, incl. ordering of replacement parts and receiving defective products.
- Execute an organized, efficient, and structured working process.
- Meet predetermined targets and represent the company in a professional manner.
Requirements
- Excellent written and verbal communication skills in French + English
- Previous experience in a customer-facing role will be a plus.
- A problem-solving approach and ability to think on the spot.
- An empathetic person, curious about parenthood/health/sustainability.
- Excellent computer literacy.
We offer
- Performance and referral bonuses.
- Full training – provided.
- Additional benefits and discounts (health services and sport card.)
- 2 days off for volunteering
- Open-minded management team promoting innovation, personal and professional development.
- Permanent employment.
- Employer: Pontica Solutions AD.
