Customer Care Consultant

Requirements:

• Fluent written and oral communication in one of the following languages: German, Russian, Italian, Dutch, French, Spanish, Arabic, Hebrew
• Very good level of English language
• Previous experience in the field of Customer Service or Call Center will be an asset
• Strong interpersonal and communication skills
• Ability to work within a team
• Energetic and enthusiastic approach to customers
• Ability to work with MS Office tools (Word, Excel, PowerPoint, Outlook)

Responsibilities:

• Being the first point of contact for customers from European countries
• Handling inbound calls and chat requests from customers using tourism portal
• Taking ownership of on-going customer requests from start to successful completion with an emphasis on excellent customer satisfaction and attention to detail
• Providing the highest levels of customer care by qualifying and interpreting customer need and ensuring customer satisfaction
• Acting within a team
• Compliance and adherence to procedures
• Tourism software operation

We offer:

• Using and developing your language skills on a daily basis
• Working within international environment with inspiring people
• Stable work and employment contract
• Building professional experience and personal development
• Great atmosphere and comfort work environment
• Attractive benefit package