Ogłoszenie numer: 744579, from 2015-07-15
Telecommunications Operations & Service Centre (ACN) Sp. z o.o.
ACN is the largest direct selling company of services in the world. ACN is present in North America, Europe and Asia-Pacific, offering consumer telecommunication services, such as Mobile, Fixed telephony, Dual- and Triple-Play services) under its own brand , and other essential subscription services to residential households like energy and home security. Our products and services are sold through a network of independent representatives in Europe and we focus on consumers and (small) business.
ACN manages its European business from its European Headquarters in Amsterdam, Netherlands, and operational offices in Åmål, Sweden, and Wroclaw, Poland.
Working at ACN Europe means working in a dynamic and very international environment.
At present, over 400 employees with over 30 different nationalities are working in our European offices. Our professionals work in the field of Customer Service, Finance, Product Management, IT, Marketing and HR. ACN is a privately owned company and has its global headquarters in the United States.
To further strengthen our team, we are looking for:
Customer Care Representative with Dutch
Location: Wrocław
Job description
- Handling queries from customers and/or representatives solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction
- Registration of all contacts in the computer system to build customer history
- Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers
- Highlight unusual situations fast and address to management for follow-up as necessary
- Provide help and assistance to colleagues as needed as well as supporting other departments when needed.
- Assist in various projects on an ad hoc basis
- Effectively communicate with other departments regarding customer queries/escalations
Requirements
- Fluency in Dutch
- Communicative in English
- Effective and efficient communication skills
- Professional telephone etiquette
- Customer service orientated
- Highly developed computer literacy skills
- Excellent team working skills
- High level of self-motivation to constantly improve personal performance
- Previous experience in a customer services environment is an advantage
We offer
- A stable full-time job
- Full on the job training
- Multisport Card/MultiBilet
- Private medical care
- Team events
- Internal soft skills trainings
- Nice and friendly atmosphere
- Opportunity to work in a multicultural environment
- Years of service policy