ACN is the largest Direct Selling Company for services in the world. ACN bypasses traditional forms of marketing by going directly to customers through independent business owners (IBO's), providing them with the products and services they need and use every day, while also offering a powerful business ownership opportunity for entrepreneurs. Founded in 1993, ACN has offices in North America, South America, Europe, Asia and Australia servicing millions of customers in 23 countries.
ACN manages its European business from its European Headquarters in Amsterdam, Netherlands, and operational offices in Åmål, Sweden, and Wroclaw, Poland.
Working at ACN Europe means working in a dynamic and very international environment.
At present, over 300 employees with over 30 different nationalities are working in our European offices. Our professionals work in the field of Customer and Representative Operations, Finance, Product Management, IT, Marketing, Legal and HR.
To further strengthen our Wroclaw team, we are looking for:
- Being first point of contact for customers and/or representatives and resolving their requests by e-mail/phone/chat.
- Solving customer queries directly or escalating it to the appropriate department accordingly with the procedure.
- Recording and following up customer contacts in the computer system to build customer history.
- Attending training sessions for the purpose of learning about new procedures, products, services and keeping up to date to ensure high quality of service when dealing with customers.
- Highlighting unusual situations fast and addressing it to the management for follow-up as necessary.
- Provide help and assistance to colleagues as needed as well as supporting other departments when needed.
- Assisting in various projects on an ad hoc basis.
- Effectively communicate with other departments regarding customer queries/escalations.
- Fluent French
- Communicative English
- Effective and efficient communication skills
- Professional telephone etiquette
- Customer service orientation
- Highly developed computer literacy skills
- Excellent team working skills
- High level of self-motivation to constantly improve personal performance
- Previous experience in a customer services environment is an advantage
- A stable full-time job (with 1 hour of fully paid break)
- Full on the job training
- Private medical care
- Cafeteria benefit system (Multisport card or other benefits to choose)
- Team events
- Internal and external trainings
- Great atmosphere and multicultural environment
- Additional days off for years of service