Customer Care Specialist for Romanian market

Job description

• Markets to cover: Romania

• Maintain professional, timely and effective communication with all parties

• Responsible for all aspects of account management, administration, account queries and sales support business development

• Manage the order process in line with company procedures by proposing
  improvements where necessary

• Ensure service issues do not arise by clarifying customer requests. Managing expectations, by determining the cause, seeking solutions and escalating appropriately

• Develop and maintain excellent relationships with customers

• Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers

• Develop strong relationships with the rest of the supply chain team

• Gather information and drive improvements

• Support sales by reporting on account activity and forecasting

• Remain fully flexible to meet business requirements and demands

Requirements

• School diploma, general education degree or equivalent
• Fluent Romanian and English
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance

We offer

• Challenging and interesting job
• Growth and development opportunity
• Competitive compensation
• Medical care