For our Client, an international SSC with the office based in Cracow, we are looking for candidates interested in the position of:
Customer Care Specialist (Norwegian language)
Kraków
Nr ref.: 5880
Requirements:
Knowledge and experience:
- Experience in Sales Back Office / Customer Service, preferably in the SSC environment
- Bachelor degree
- Language skills - fluent English and Norwegian
- Experience in operating across CRM and ERP platforms
- Eagerness to develop technical / product knowledge over an intense on-boarding process
- Extraordinary customer focus and pro-active approach
- Strong communication and interpersonal skills
- Attention to details and ability to operate under pressure and deadlines
- Extraordinary customer needs awareness and focus
Responsibilities:
Key responsibilities:
- Order handling: accurate processing of customer orders input for products, spare parts and accessories
- Data maintenance and process documentation: administration of multiple systems and databases used across the customer service process. Archiving all relevant documentation electronically in line with company policies and guidelines
- Customer service: e-mail and phone support provision to customers both B2B as well as private users. Liaising with the customer regarding pricing, delivery and other order related queries
- Commissioning and service support: cooperation with service technicians and external suppliers to properly document service or installation process enabling prompt invoicing
- Invoicing: processing customer invoices together with the Finance & Accounting organization. Responding to invoicing queries and issues
- Reporting: support standard process reporting requirements both internally as well as for the wider Sales & Services function purposes
- Continuous improvement and process culture: supporting standardization and process improvement initiatives to enable complete process documentation and performance enhancement
We offer:
- Stable job in multinational company,
- Friendly work environment,
- Opportunity for interesting development path,
- Participation in migration process
- Benefit package,
- Professional trainings
