Customer Care Specialist (Norwegian language)

Requirements:

Knowledge and experience:

• Experience in Sales Back Office / Customer Service, preferably in the SSC environment
• Bachelor degree
• Language skills - fluent English and Norwegian
• Experience in operating across CRM and ERP platforms
• Eagerness to develop technical / product knowledge over an intense on-boarding process
• Extraordinary customer focus and pro-active approach
• Strong communication and interpersonal skills
• Attention to details and ability to operate under pressure and deadlines
• Extraordinary customer needs awareness and focus

Responsibilities:

Key responsibilities:

• Order handling: accurate processing of customer orders input for products, spare parts and accessories
• Data maintenance and process documentation: administration of multiple systems and databases used across the customer service process.  Archiving all relevant documentation electronically in line with company policies and guidelines
• Customer service: e-mail and phone support provision to customers both B2B as well as private users. Liaising with the customer regarding pricing, delivery and other order related queries
• Commissioning and service support: cooperation with service technicians and external suppliers to properly document service or installation process enabling prompt invoicing
• Invoicing: processing customer invoices together with the Finance & Accounting organization. Responding to invoicing queries and issues
• Reporting: support standard process reporting requirements both internally as well as for the wider Sales & Services function purposes
• Continuous improvement and process culture: supporting standardization and process improvement initiatives to enable complete process documentation and performance enhancement

We offer:

• Stable job in multinational company,
• Friendly work environment,
• Opportunity for interesting development path,
• Participation in migration process
• Benefit package,
• Professional trainings