Function: Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule- breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are looking for the candidates with Danish language skills, who would like to use their main
assets in our company! If you get the impression that current employer is not using your full
potential, we may find something just perfect for you. Seeking new opportunities, willing to
acquire new skills and develop? Come join us - everyone has equal opportunities and we are
happy to help you find your own path in our Genpact! We have both stable processes and the
ones, which may be more challenging because of building the process from scratch - the choice
is all yours.
- Answering clients’ questions/ requests (contact via email, phone)
- Resolving customer’s problems
- Providing constant support to the customer for any request raised
- Processing customer’s requests in the system
- Updating internal databases
- Cooperating with the other teams
- Managing complaints
Minimum qualifications
- Good Danish skills, min B2
- Communicative level of English
- Good MS Office (especially MS Excel) knowledge
- Analytical thinking and ability to learn fast
- Personal culture and ability to deal with the client properly[Type text]
- Customer Care Specialist with Danish
- High motivation and willingness to learn
- Preferred Qualifications / Skills
- Previous experience in Customer Service/ Order Management
- Familiarity with SAP
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass card, biking policy)