Customer Care Specialist with Dutch
Genpact PL
Kraków
specjalista (mid)
pełny etat
umowa o pracę
Praca w pełni zdalna
rekrutacja online
2 dni temu
Customer Care Specialist with Dutch
Location:Kraków
Nr ref.: HEA004858 / AS

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Customer Care Specialist with Dutch

Responsibilities:

  • Responding to customer inquiries via e-mail, telephone, fax or system,
  • Ordering processing in relevant customer service systems which include orders entry,
  • Service administration,
  • Complaint handling,
  • Answering billing inquiries which includes price quotations, price checks and item quantity,
  • General administration which includes customer files and sales contracts maintenance,
  • Actively participating in the on-going assessment of customer supporting processes and incorporate approved improvements.

Qualifications:

  • Very good knowledge of Dutch - C1,
  • Very good knowledge of English - B2,
  • Knowledge of French - nice to have,
  • Good MS Office (especially MS Excel) knowledge,
  • Analytical thinking and ability to learn fast,
  • Personal culture and ability to deal with the client properly,
  • High motivation and willingness to learn,
  • Previous experience in Customer Care or Order Management - nice to have.

We offer:

  • Possibility of submitting a request for Private Medical services with Luxmed,
  • Possibility of submitting the request for group life insurance (co-financed),
  • Possibility of submitting the request for Benefit Multisport (co-financed),
  • Additional holidays dependent on your tenure in the Company - up to 4 days per year,
  • Biking Policy,
  • Sodexo Lunchpass Card.

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

We kindly lead that we will contact only selected channels.
If you are interested, please download the application using the APLIKUJ TERAZ program.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about- us/privacy-notice-for-employment-candidates.
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Genpact PL

Genpact jest liderem globalizacji usług i technologii oraz pionierem w zakresie zarządzania procesami biznesowymi dla firm na całym świecie. Współpracujemy z ponad 800 klientami wykorzystując inteligentnie skonstruowane procesy, analizy i technologie. Oferujemy szeroką gamę usług branżowych. Należą do nich finanse i rachunkowość, ubezpieczenia i bankowość, zakupy & zarządzanie łańcuchem dostaw, obsługa klienta, aplikacje korporacyjne, zarządzanie infrastrukturą IT, zarządzanie zamówieniami.


Obecnie zarządzamy 4700 procesami w 30 językach, poprzez sieć ponad 70 centrów operacyjnych w 20 krajach.

Współpracujemy z klientami z listy Fortune Global 500 i poza nią, oraz zatrudniamy ponad 77 000 osób w ponad 20 krajach, z kluczowymi biurami w Nowym Jorku, Palo Alto, Londynie i Delhi.

Nasi klienci to firmy w różnych branż, takich jak motoryzacja, bankowość i finanse, ubezpieczenia, produkcja, branża farmaceutyczna, telekomunikacja i logistyka.

Zapewniamy bezproblemowy serwis z naszych globalnych centrów, aby zaspokoić cele biznesowe, kulturowe oraz językowe naszych klientów.

Jesteśmy znani z generowania wpływu. Jeśli chcesz poznać nas lepiej odwiedź nas na www.genpact.com.

Dołącz do nas!

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