SALESmanago is a Customer Engagement Platform for impact-hungry eCommerce marketing teams who want to be lean yet powerful, trusted revenue growth partners for CEOs. Our AI-driven solutions have already been adopted by 2000+ mid-size businesses in 50 countries, as well as many well-known global brands such as Starbucks, Vodafone, Lacoste, KFC, New Balance and Victoria’s Secret.
Our success would not be possible without extremely talented, hungry, dynamic, entrepreneurial and hard working people. We are based in Kraków, Poland and employ 350 highly experienced consultants, data scientists and engineers.
Currently we are looking for candidates for the position of:
Customer Care Specialist with English (USA market)
A workplace: Kraków
Requirements:
- Strong organizational skills, customer service experience and troubleshooting attitude
- Results-oriented professional, organized, detail-oriented, communicative with the ability to greet the public in a friendly and courteous manner
- Commitment to your job and can-do attitude
- Ability to be a self‐motivated and self‐managed individual
- Experience in training or guiding others through the implementations
- Proficiency and advanced expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Visio, and PowerPoint) or similar software
- Willingness to learn and develop
- Exceptional English speaking and writing communication skills
- Knowledge of Polish will be an asset
Responsibilities:
- Take care of ongoing cooperation with customers (via phone/email/slack/skype) - you will lead projects in the scope of marketing automation
- Manage integrations between marketing technology systems including SALESmanago and eCommerce platforms (Shopify, Magento, Prestashop, etc.) and the transfer of data between systems
- Create marketing automation processes using the SALESmanago product
- Create a positive image of our company in relationship with customers and partners
- Educate about marketing automation and best practices in email marketing
- Retention of customers, ensuring contract prolongation
- Caring about high quality and standards in customer service
- Tight cooperation with other departments in the company
- Technical support in the SALESmanago platform usage
- Working hours: at the beginning 9:00-5:30 (CET) during onboarding and 16:00-0:00 (CET) on an on-going basis
We offer:
- the opportunity to grow your career in an international company with a unique position in your CV, that will strengthen your professional profile forever
- work in a dynamic, fast-growing environment where you will develop and achieve the highest level of effectiveness
- possibility of cooperation with the biggest companies on the market
- a specially prepared training cycle, which will instantly equip you with the knowledge necessary to perform your work effectively
- active development of your international experience with customers
- work in a young, strong, open-minded team
- everyday challenges that will let you learn more and develop new skills