Customer Care Specialist with English

For our Client - leading marketing company located in Warsaw that helps facilitate cross-border trade, we are looking for Customer Care Specialist. We need persons that want to grow with company and take part in great journey.

What you will be responsible for?

• Provide advice and best practices for existing clients of the company's web-based application via email, chat, and phone.
• Interact with Sales, Support agent to both mentor and help to solve issues.
• Assess account performance, provide solutions and improvements to the customer to increase his satisfaction.
• Provide basic account analysis.
• Build excellent relationships with a broad portfolio of clients from a range of industries.
• Interact with Product Management, Engineering, and Operations for product improvements.

What we need from you? 

• Previous experience working in Customer Service and/or Account Management (1-year minimum)
• Excellent organizational, written and oral communication skills
• Good analytical skills
• Excellent/Fluent English
• Strong customer relationship building
• Knowledge of German, Italian or French will be a plus

What will you get? 

• Attractive remuneration
• Product on a big and international scale
• Opportunities for development
• Referral program
• Strong integration program
• Best friends of staff (free espresso and fruits)
• Relocation support