Customer Care Specialist with English

Responsibilities:

• Response to customer inquiries via e-mail, telephone, fax, or system,
• Order processing in customer service systems which includes orders entry,
• Service administration,
• Billing inquiries include price quotations, price checks, and item quantity,
• General administration includes customer files and sales contracts maintenance,
• Assist with adherence to ISO standards and requirements; prepare reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc,
• Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements,
• Provides ad-hoc support to internal and external partners,
• Perform tasks requested by the manager to reach team objectives or the company’s objectives based on needs,
• Perform all tasks in compliance with Genpact policies, procedures,
• Efficiently graduating the training plan dedicated to the position and the tasks.

Qualifications:

• Good communication skills (in writing and speaking) of English, minim C1,
• Work experience in a customer service environment,
• Genuine interest in working in a service environment and acquiring technical knowledge,
• Understanding of Company and customer processes and policies. Follows working instructions.
• Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures,
• Identifies and analyzes problems to make logical fact-based decisions. Open to new concepts and ideas.
• Willing to learn and use new procedures and technologies,
• Anticipates, identifies, and responds to customer needs with excellent service. Demonstrates customer dedication through customer feedback, follow-up, and positive relationships. Focuses work processes and performance measures on customer happiness. Displays integrity and confidence towards the customer,
• Understands the goals of the organization and achieves results-oriented individual goals that are consistent with overall Company goals,
• Very attentive and active listener. Develops open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions,
• Very good knowledge of Microsoft Office for work purposes esp. Outlook also Internet Explorer. Familiar with e-mail and intranet,
• Professional, emotionally mature, and ethical, social skills and ability to work well with a broad range of personality styles and types,
• Ability to handle pressure.

What can we offer?

• Attractive salary,
• Stable job offers - employment contract,
• Work in a multicultural and diverse environment with employees from over 30 countries,
• Genpact supports professional training and great career development opportunities,
• Free access to our award-winning learning platform,
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.